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Warranty Policies

Find all our products warranty information below. Please scroll down for more information on each brand.

  1.  EV Rider, LLC. All Products -(Except the Stand-N-Ride)
  2.  Merits Health. All Products
  3.  Rio Mobility. All Products
  4.  Shoprider
  5.  Karman. All Products
  6.  Ewheels 

1. EV Rider, LLC. All Products (Except the Stand-N-Ride) 

THREE-YEAR LIMITED WARRANTY Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame. 

ONE-YEAR LIMITED WARRANTY One (1) year from the date of purchase, if any part or electronic component of the Scooter or charger is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product. 

6 MONTHS LIMITED WARRANTY 
All spare parts carry a six month limited warranty from the day of sale. This includes replacement batteries and chargers sold separately from the original scooter purchase.

SHIPPING - DOMESTIC All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser. 

SHIPPING - INTERNATIONAL Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.

ONE-YEAR WARRANTY EXCEPTIONS 
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-NRide scooter. 

SERVICE Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. 

WARRANTY EXCLUSIONS This warranty is only given to the original purchaser of the Scooter. This Warranty excludes: • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail. • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.) • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal. • Used other than for the purpose of the purchaser’s mobility. • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC. • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.

BATTERIES Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you. Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC. 

2. Merits Health. All Products

ONE-YEAR LIMITED WARRANTY Corporation warrants to the original purchaser of this wheelchair product that it is free of defect in material and workmanship and that, when operated within the guidelines and restrictions of this manual, will remain so free of defect in material and workmanship for a period of One (1) year from the original date of purchase. 

WARRANTY EXCLUSIONS Excluded from this warranty is failure due to negligence, abuse, accident, operation outside of rated limits, commercial or institutional use, damage / wear to upholstery or tires and improper maintenance or storage. the batteries for this wheelchair product are not supplied by corporation, contact the battery manufacturer / supplier if warranty replacement is requested. 

This wheelchair product must not be modified in any way without the express written consent of Corporation. Any such unauthorized modification could cause unreliable and / or unsafe operation and will void this warranty. Where a failure occurs within the 1- year warranty period that is not excluded above, the failed components will be replaced with similar new or reconditioned components at sole option. Corporation will not be responsible for labor and / or shipping charges. The foregoing warranty is exclusive and in lieu of all other warranties expressed or implied including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose. Corporation will not be liable for any consequential or incidental damages whatsoever.

3. Rio Mobility. All Products 

Rio Mobility warrants for one (1) year from the date of initial consumer purchase. This warranty covers any defects in materials and workmanship. Rio Mobility warrants the Lithium Ion battery for three (3) months from the date of initial purchase. This covers any defects in materials and workmanship. This warranty is only available for the original owner or purchaser and is non- transferable. 

LIMITATIONS This warranty is VOID if: Assembly and installation is not performed according to the instructions. Preventative and routine maintenance has not been performed. The serial number is removed or altered. The hub is disassembled. The handcycle is used in any competitive event. The handcycle is used in stunt riding, jumping, or similar activity. The handcycle is submerged in or sprayed with water; includes accidental exposure such as rain (applies mainly to electrical parts). The handcycle is used in a manner contrary to the instructions outlined in the Owner’s Manual. Any modifications are made to the device.

 

4. SHOPRIDER MOBILITY PRODUCTS - LIMITED WARRANTIES

Shoprider Mobility Products, Inc. ("distributor") warrants its electric scooters and power chairs ("products") against certain defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions, as defined below. Please take the time to read the following terms and conditions under which the Distributor agrees to provide repair services.

1. This warranty is valid and enforceable on products purchased in the United States from an authorized Shoprider provider.

2. This warranty is applicable only to the original purchaser of the product from an authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the products.

3. This warranty is for the replacement or repair, at the option of Shoprider, of defective parts only. This warranty does not cover any labor charges including but not limited to, charges incurred for installation of replacement parts, shipping and/or transportation charges to and from an authorized Shoprider provider, or additional fees, (including expedited shipping), which may be charged to the provider.

4. All warranty replacement parts are under warranty from the date of purchase of the original product and not from the date of part replacement. If a certified refurbished part is not available, Shoprider may determine, at its own discretion, to have the part replaced with a new part. To present a claim under this limited warranty, customer shall deliver the product to an authorized Shoprider provider together with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery or house calls.

5. The warranty covers the drive train ( including the transaxle, motor and brake) in the following way:

Frame Electronics Motor/Trans Axle/Brake Batteries
Scooters/Power Chairs 5 year warranty 12 Months 12 months 6 months

 

6. This warranty is valid and enforceable only on products purchased in the United States and from an Authorized Shoprider provider.

7. This warranty is applicable only to the customer as an original purchaser of the product from an Authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter or power chair from customer.

8. No provider or other similar person has any authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. Distributor assumes no responsibility for any warranties beyond the express terms contained in the warranty. Customer releases and holds distributor harmless from any claims stemming from any unauthorized representations.

9. This warranty shall be void if the Customer modifies the product in any respect including but not limited to the use of parts other than genuine Shoprider parts.

10. This warranty does not apply unless the Registration Card is signed, completed and returned within thirty days (30) from the date of purchase. Manufacturer reserves the right to dispose of the Registration Card once it is received.

11. Warranty exceptions:

A. Transaxle: In cases where there is an increase in the operational noise level the warranty will not apply.

B. Motor: If damage occurs to commutator of motor as a result of not replacing motor brushes after heavy wear to brushes. Motor brushes are wear items but will be warranted for one year.

C. Brake: Brake pads are a wear item and will be warranted for one year.

D. Maintenance: Annual maintenance schedule must be followed.

12. This warranty does not cover batteries or damage caused by battery leakage. Warranty is covered by the battery manufacturer. The battery charger is only covered for a period of one year from date of purchase of unit.

13. This warranty does not cover controllers. Warranty is covered by the controller manufacturer. A manufacturer can void the warranty due to user negligence or liquid damage.

14. This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads or tires as these components are considered wear items.

15. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

16. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

17. Any implied warranty imposed by state consumer law is limited.

18. Customer represents and agrees that any claims which it may assert against Distributor shall be limited to those which may be asserted under the foregoing warranty.

19. This Agreement shall be governed and construed in accordance with the laws of the State of California. The Customer irrevocably consents that any legal action or proceeding arising out of or in any way connected with this Guaranty shall be instituted or brought by the Creditor or its agents in the courts of Los Angeles County, California; and the Guarantor irrevocably submits to the jurisdiction and venue of that court in any legal action or proceeding.

20. Distributor makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Distributor expressly disclaims all warranties.

21. Your exclusive remedy and Distributor¡¯s entire, collective liability in contract, tort or otherwise, under this Agreement is the repair of the defective system or components in accordance with this Agreement. If Distributor is unable to make such repair, your exclusive remedy and Distributor¡¯s entire liability will be the payment of actual damages not to exceed the charge paid by you. Under no circumstances will the Distributor be liable to you or any other person for any damages, including, without limitation, any indirect, incidental, special, or consequential damages. This agreement gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of (i) incidental or consequential damages or (ii) implied warranties, so the above exclusions may not apply.

22. No provider of Distributor and no person other than an officer of Distributor may extend this warranty, nor may they modify it in any respect. No modification or extension is effective unless it is in writing and signed by the President or Vice-President of the Distributor.

5. Karman. All Products

5.1 Ergonomic Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
S-ERGO 105 X X  X S-100 series Manual/Warranty
S-ERGO 106 X X  X  S-100 series Manual/Warranty
S-ERGO 115 X X  X S-100 series Manual/Warranty
S-ERGO 125 X X X S-100 series Manual/Warranty
S-ERGO 305 X X X S-300 series Manual/Warranty
S-ERGO Flight X X X  S-2512 series Manual/Warranty
S-ERGO Lite X  X X  S-2501 series Manual/Warranty
S-ERGO ATX X  X X S-ERGO ATX Manual/Warranty

5.2 Lightweight Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
802-DY X X 6 months parts 802-DY Manual/Warranty
KM-802F X X 6 months parts KM-802F series Manual/Warranty
KM-3520 X X 6 months parts KM-3520 series Manual/Warranty
KM-9020 X X 6 months parts KM-9020 series Manual/Warranty
LT-700T X X 6 months parts KN-700 series Manual/Warranty
LT-800T X X 6 months parts  KN-800 series Manual/Warranty
LT-980 X X 6 months parts LT-980 Manual/Warranty
LT-K5 X X 6 months parts LT-K5 Manual/Warranty

 

5.3 Transport Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KM-2020 X X X 6 months parts KM-2020 series Manual/Warranty
KM-5000-TP X X X 6 months parts KM-5000 series Manual/Warranty
MVP-502-TP X X X 6 months parts MVP-502 series Manual/Warranty
LT-1000-HB X X 6 months parts LT-1000 series Manual/Warranty
LT-2000 X X 6 months parts LT-2000 series Manual/Warranty
S-115-TP X X X 6 months parts S-115 series Manual/Warranty
T-900 X X 6 months parts T-900 series Manual/Warranty
T-2700 X X 6 months parts T-2700 series Manual/Warranty
S-2501 X X 6 months parts S-2501series Manual/Warranty
TV-10B X X X 6 months parts TV-10B series Manual/Warranty
VIP-515 x X X 6 months parts VIP-515 series Manual/Warranty

 

5.4 Standard Wheelchairs

PRODUCT  LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KN-700T X X 6 months parts KN-700 series Manual/Warranty
KN-800T X X 6 months parts KN-800 series Manual/Warranty
LT-700T X X 6 months parts LT-700 series Manual/Warranty
LT-800T X X 6 months parts LT-800 series Manual/Warranty

5.5 Bariatric Wheelchairs

PRODUCT  LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KM-BT10-22W KM-BT10-24W KM-BT10-26W KM-BT10-26W KM-BT10-28W KM-BT10-30W X X X 6 months parts KMBT10series Manual/Warranty
KM-8520W KM-8520-22W X X X 6 months parts KM8520 series Manual/Warranty
KN-920W X X 6 months parts KN-920 series Manual/Warranty
KN-922W X X 6 months parts KN-922 series Manual/Warranty
KN-924W KN-926WKN-928W X X 6 months parts KN-924 series Manual/Warranty
T-920 T-922 X X 6 months parts T-900 series Manual/Warranty
KN-880-NE KN-880-WE X X 6 months parts KN-880 series Manual/Warranty
MVP-502 MVP-502-TP X X X 6 months parts MVP-502-Manual/Warranty
KM-5000F KM-5000-TP X X X 6 months parts KM-5000 series Manual/Warranty

5.6 Rollators/ Walkers

PRODUCT   LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
R-3600 X 6 months parts Rollator Manual/Warranty
R-4100 X 6 months parts Rollator Manual/Warranty
R-4100N X 6 months parts Rollator Manual/Warranty
R-4200 X 6 months parts Rollator Manual/Warranty
R-4600 X 6 months parts Rollator Manual/Warranty
R-4602 X 6 months parts Rollator Manual/Warranty
R-4608 X 6 months parts Rollator Manual/Warranty
R-4700 X 6 months parts Rollator Manual/Warranty
R-4800 X 6 months parts Rollator Manual/Warranty
KW-100 X 6 months parts Rollator Manual/Warranty

5.7 Reclining/ Tilt In Space Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
MVP-502-MS MVP-502-TP X X X 6 months parts MVP-502-Manual/Warranty
KM-5000-TP KM-5000-MS X X X 6 months parts KM-5000 series Manual/Warranty
KN-880 X X 6 months parts KN-880 series Manual/Warranty
VIP-515-TP VIP-515-MS X X X 6 months parts VIP-515 series Manual/Warranty

5.8 Stand Up Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
XO-101   3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-101 Manual/Warranty
XO-202   3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-202 Manual/Warranty

 

6. Ewheels- Power Scooters

 

ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

  1. All electric scooters: 30 days from the date of purchase

  2. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase

 

Specific Warranty Items

Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.

 

ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage,  or use in any other manner for which such products were not specifically designed.

This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

Warranty Claims
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.

ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.