Return & Exchange Policy
At Wheelchair Network our mission is to ensure that every product we display has the necessary information to make the right decision. If you need to return an item, here are some important details about our Return Policy.
All returns must be requested via email to ensure proper communication and share any documentation needed. Please request your Return Authorization Number to firstname.lastname@example.org and include the following:
- Name and last name on the order.
- Order number.
- Name of the item you are returning.
- Reason for return.
Almost all our items may be returned within 30 days for a refund or exchange. Please see below useful information.
- From the date you received your item, you have 5 days to request a Return Authorization Number.
- Then, the item must arrive at the indicated warehouse stated in the RAN no later than 30 days from the original date of purchase.
- If any of these two criteria are not met, unfortunately we can't accept a return and provide a refund.
Also, products must meet the following conditions:
- New condition. For example, no signs of scratches, dust, cracks, marked tires or any indications of usage at all.
- In the original package. Make sure to pack it well to ensure there is no damage while in transit.
- The issuance of an RA Number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review and acceptance of RA product.
Procedures Once An Item Is Returned
Once the item is received, it will be inspected by a specialist to ensure there is no damage or signs of use. We do not accept used items, therefore if there is any sign of use, abuse or broken parts, including the item and its original packaging, the item will be brought to as “new condition” and the original purchaser is responsible for all parts and labor costs. This amount will be deducted from the total amount to be refunded and an invoice will be provided with all details of costs.
Restocking Fees for Returns
Goods cleared out and accepted for a refund will be subject to a 20% handling/restocking fee and all transportation charges must be prepaid. Also, if we provided free shipping as part of any promotion, this cost will be also deducted from the total amount to be refunded including merchant fees.
Restocking Fees for Exchanges
For orders being returned for exchange in color, size, etc. the restocking fee will be reduced to 15%. Any returns thereafter will be a case by case basis depending product and situation
Custom-made goods are not subject to return or exchange under any circumstances. In no case are goods to be returned without first obtaining an RMA (Returned Merchandise Authorization) number. The return authorization number must be marked on the outside of the box. All freight charges including the 1st way to the customers will not be credited or refunded.
Due to hygienic reasons, the following products are non-returnable
- Bath safety equipment
- Wheelchair Cushions
If you cancel any order and it has been shipped, it's subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address.
When a delivery is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Please note all Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Images, Descriptions, and Specifications
We do our best to provide the most accurate images, descriptions, and specifications on each product we display. This information is provided to us by the manufacturer to ensure we are accurate as much as possible. All products may have small variations in color, size, weight, speed, range or any other way and may look different than the one displayed at the product page. We are not responsible for any of these small variations and if a product is returned because it did not meet the size, color, description or specification it will be handled as a standard return. Please note manufactures can change settings, specifications without notice and this can affect the specifications displayed on the product page. If these are critical, please send us an email to email@example.com so we can verify the information is up to date.
For products that need signature for delivery which usually are very expensive or heavy, it's the responsibility of the client to verify the product is not broken or has any damage from being in transit. please take pictures of the item and the broken parts, refuse the package if damages alter the operation of the unit and notify us via email at firstname.lastname@example.org immediately. If small parts are broken and replaceable We will work on replacing these parts, please note this may take up to 15 business days.
If package is accepted and item is broken, Wheelchair Network and its partners are not responsible for any replacement since liability is transferred to the client.
We do not belong to any health network if you purchase an item from us your insurance will not cover it. If you make a purchase and item is delivered, in order to get a refund you will need to submit an RA and follow all standard return policies.