Return Policy and Useful Information

Return Policy

At Wheelchair Network our mission is to ensure that every product we display has the necessary information to make the right decision. In some instances, you may receive a product that doesn’t work or met your expectations. If you need to return an item, here are some important details about our Return Policy.

Almost all our items may be returned within 30 days of receipt for a full refund. The cost of shipping is, however, the responsibility of the customer. From the date of purchase, you have 14 days to request a Return Authorization Number, then the item must be returned no later than 30 days from the date of purchase. If any of these criteria are not met, unfortunately, we are not able to provide a refund

Also, products must meet the following conditions:

  • New condition
  • In original package
  • No scratches or signs of usage
  • Marked tires
  • Issuance of an RA number does not guarantee credit.  Credit issuance is dependent on confirmed receipt/review and acceptance of RA product.

 

Restocking fees & procedure

Goods accepted for credit upon return will be subject to a 15% handling/restocking charge and all transportation charges must be prepaid.

For orders being returned for exchange in colour, size, etc. the restocking fee will be reduced to 10%. Any returns thereafter will be a case by case basis depending product, situation, and subject to a fee ranging from 25-50% restocking fee, plus a minimum of $25 processing.

Custom-made goods are not subject to return under any circumstances. In no case are goods to be returned without first obtaining an RMA (Returned Merchandise Authorization) number. Return authorization number must be marked on the outside of the box. All freight charges including the 1st way to the customers will not be credited or refunded.

Wheelchair Network will credit any freight and/or handling fee on the original order paid by the customer on returns that are due to a Wheelchair Network error, and if all items on the invoice are being returned. However, please note that our order processing system automatically transfers the information you submit to the shipping company, please double check the information you put in the shipping field.

    Due to hygienic reasons, the following products are non-returnable

    • Bath safety equipment

    Please email us at cs@wheelchairnetwork.com to request an RA number. Please include your order number, name and the item number you are returning. 

    Cancelled Orders

    If you cancel any order and it has been shipped,  its subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address.

    When a delivery is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Please note all Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

    Healthcare Network

    We do not belong to any health network if you purchase an item from us your insurance will not cover it. If you make a purchase and item is delivered, in order to get a refund you will need to submit an RA and follow all standard return policies.